FREQUENTLY ASKED QUESTIONS

You can place the order by doing the following:

  • Signup / Login to your account.
  • Drop your actual location
  • Choose the restaurant or store from available restaurants
  • Select the items you want to order
  • Add them to cart
  • Add the promo (If you do have any)
  • Click on checkout
  • Add the address
  • Select payment method
  • Slide to place the order

Yes, you can get the order canceled if it is pending on Cheetay. If the order is processed, it cannot be cancelled.

An amendment in the order isn’t possible once it is placed. The address or items cannot be added and/or removed. If you want to add something, you will have to place a new order of that item.

You can check the progress of your current order by clicking on the “My Orders” tab in the application and there you will see the current status of your order.

There is no minimum basket value on à la carte items generally. However, it can be on deals and discounts or on some selected restaurants.

Yes, you can save multiple delivery addresses such as home address, office address, etc.

Yes. You can do this by sharing your concerns or comments in the “Special Instructions” box on the “Checkout” page in the app or website.

Yes. A notification and an SMS will be sent once your order is processed or cancelled.

If you do not receive a notification/update of your order, please check spam/junk folders in your email or reach out to us via LiveChat.

You can recover your password by clicking on the “Forget Password” and receiving a new password in an email.

You can drop your current location by clicking on the top right corner. The restaurants or stores located near you will appear right away!

Cheetay is open 24/7. You can place your order anytime from the restaurants or stores that are open near to your location.

You can check Cheetay’s website or app and click on the “Deals & Discounts'' section. You can also find promos on the Cheetay’s Homepage, if there is an active discount. Promo code details are also sent via message or email, if you are a loyal customer.

An option in basket/cart while placing the order can be found with the title “add promo here” on the top left corner in the basket/cart. Add the promo and click on the “Save” button before pressing “Checkout”.

If you want to be a rider, please send in your name, contact number and city at supply@cheetay.pk. Our team will get back to you soon! However, if you are looking to apply for a corporate job, you can share your resume to jobs@cheetay.pk. Our HR Department will respond if there is any suitable vacancy.

If you get an error that “Cheetay is not currently operating in your area” you can retry after 15-20 minutes as our services are on hold for some time.

You can pay for your order by selecting any of the following payment methods:

  • Cash-on-delivery
  • Mastercard QR
  • Debit/Credit card
  • JazzCash credit card
  • JazzCash wallet
  • Easypaisa wallet
  • Finca
  • SimSim
  • Alfalah wallet

XOOM Subscription service provides our valuable customers with free delivery charges of upto Rs.200 and 10% flat discount on 100+ restaurants.

You can visit the application, go to profile, click on the XOOM Subscription and subscribe to it by sharing your contact details.

Payment can be done online where you make a prepayment and get subscribed to Xoom right away or offline using cash-on-delivery option where the rider will collect the subscription amount from your location.

Yes. All you have to do is email your concern at info@cheetay.pk. You’ll be updated within 24 to 48 hours.

If you are looking for a sponsorship opportunity, share your proposal at pr@cheetay.pk. We will take it into consideration and respond back if we are ready to do it.

Yes, you can place the order from the restaurant which is not registered at our platform by using the “Errand” category in the app. Your order will be delivered at your doorstep according to the promised time.

You can fill out the form on this link https://forms.gle/tGf953hJKzBEkDWz7 to get your business registered. You will be contacted by our team within 5 to 7 working days.

If the order is cancelled after processing, the amount will be added to Cheetay Wallet, and if Before processing, the amount will go to the same account from which the payment was made.

If the food however, is prepared and the following scenarios are there, you will not be refunded:

  • Incorrect / incomplete address
  • Duplicate order
  • No response from customers’ side when the rider is at the delivery location
  • A change in decision after food is prepared

If you have paid via JazzCash but the order is not placed successfully, then please write to us at info@cheetay.pk with details such as Auth Code / TID. You will be refunded within 7 working days.