FREQUENTLY ASKED QUESTIONS

What is cheetay.pk?

Cheetay is your new best friend. Our coalition of cheetahs roams the city to get you food from the best restaurants across town.

There is no location in Lahore we won’t deliver to, and there are now no restaurants that don’t have delivery. You can also track your cheetah as he speeds your way with your food; if you’re into that sort of a thing.

So… Kya Chahiye?

How do I use cheetay.pk?

Enter your location. We’ll show you a list of restaurants that you can then filter according to your requirements.

Choose a restaurant, pick what you want to eat, enter in any special requirements you might have and ‘proceed to checkout’. We’ll handle the rest.

If you’re ordering for the first time, we’ll call and check. If you’re a regular, we’ll send you a confirmation email for your order with the receipt.

What are your operational hours?

Our Cheetay deliver from 8 AM to 2 AM every day.

Do you offer food deals?

Of course we do! We have some of the coolest deals from the best restaurants across Lahore.

How much will it cost me to use cheetay.pk?

Using cheetay.pk is absolutely free. You’ll just have to pay for your food and the delivery charges, which are dependent on absolute distance.

How do I browse restaurants near me?

Just enter in your location and we’ll show you a list. If you sort it by delivery timings, you’ll have the list in order of those nearest to you on top.

I want to order from a restaurant that is not listed with you, will you deliver?

Yes, we will with a few exceptions. Call us on 042 111-119-666 and we’ll let you know about the delivery process.

What should I do if I have forgotten my password?

Just click the ‘forgot password’ link, enter in the email address you used for your profile, and we’ll email you a new password.

Can I save multiple delivery addresses? Like “Home”, “Work” etc.?

Yes, indeed. You can even custom label them. For example, ‘Susraal’

Can I give special instructions for my delivery?

Yes, you can. You can add instructions for each item, and also add any other comments you might have on the ‘checkout’ page. We’ll also let you contact your cheetah.

Does Cheetay deliver anything other than food?

Only if you ask nicely. Call in on 042 111-119-666 and +92 3403332830.

What happens after I submit an order?

If you’re ordering for the first time, we’ll call and check. If you’re a regular, we’ll send you a confirmation email for your order with the receipt once the restaurant confirms your order.

What if I don’t receive an order confirmation email?

Check your spam/junk folder. If all else fails, reach us through our ‘contact us’ page, or give us a call at 042 111-119-666 and +92 3403332830.

How do I track my order?

The tracker can be found in the ‘Orders’ tab on the top right corner of the page. Click on ‘track your order’, and see where your cheetah is in Lahore.

Is there a minimum amount I have to spend to order?

Nope. There are no minimum orders.

Order Cancellation

Order(s) can be cancelled up to X minutes after your order has been placed on our platform.

After it has been accepted by the restaurant, we are unable to cancel your order as the restaurant would have started prepping the order.

You may however add items to your original order till this point. For further assistance, you can call our call centre on 042 111-119-666.

How can I use vouchers and promo codes?

Vouchers are applicable across categories unless specified.

Promo-codes can only be availed through the website or mobile app and must be used within the given time frame.

Cheetay.pk reserves the right to cancel orders, terminate accounts and remove promo-codes if fraud activities are detected.

Cheetay.pk reserves the right to refrain the code from being used on any restaurant without prior notice.

Individual restaurants terms and conditions apply to all marketing and promotional activities.

I want my restaurant to partner up with Cheetay.pk, what should I do?

Send in your details on our ‘contact us’ page and we’ll be in touch.