careers
Here at Cheetay.pk, people are at the heart of everything we do. Not only is our customer base our business lifeline, but as a company we view our talented team as our most valuable asset.  We are doing some exciting work in the e-commerce world at the moment and are on our way to expand into other verticals, build more categories and disrupt more industries.

Do you have the creativity, speed and the tenacity it takes to be a Cheetah? We’d love to have you! Send us your resumes at jobs@cheetay.pk, with the Job ID in the subject line, and we’ll hit you up.
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Performance Marketing Specialist
Lahore | Full-time | Job ID: PMS-20-10045
Performance Marketing Specialist is responsible to provide analytical and data driven solutions to business problems through a systematic thought process and must have conceptual understanding of learning methods. The job holder is responsible to have keen eye for detail and should be able to identify the right solution for a given business problem.

Responsibilities will include:

  1. Create, manage, and optimize direct response paid media campaigns across multiple digital platforms such as email, display, social media, native, search and more.
  2. Collaborate/coordinate with cross-functional teams including content, creative and development to craft new content for landing pages used for advertising campaigns.
  3. Own all aspects of campaign set up, optimization, troubleshooting, and reporting, with a sustained focus on efficiency and scalability
  4. Own tracking mechanisms (i.e. vanity URLs, UTMs, tagging, etc.) end-to-end, working closely with Engineering and Strategic Analytics in-house
  5. Analyze campaign data and develop tactics and strategies to continuously scale spend and improve conversion performance and efficiencies.
  6. Research, identify and evaluate new direct website, network publishers and partners to buy advertising from on CPM, CPC and CPA pricing structures to continuously increase sales.
  7. Capitalize on untapped opportunities such as niche sites and networks highly relevant to our products that might otherwise be overlooked.
  8. Identify, research, evaluate media market trends, media supply availability, new markets and competitive activity.

Requirements:

  • Graduate or Post Graduate.
  • 2+ years of related work in media planning, buying, and analysis, ideally, with Google Ads, Facebook/IG, Twitter, Snapchat campaigns.
  • Proven track record of retaining paid media accounts and success in growing and scaling campaign budgets in current/previous efforts.
  • Experience analyzing and reporting on digital media accounts and campaign trends in your current or previous role
  • A comprehensive understanding of Google Ads, Facebook's and IG ad auction, general advertising ecosystem, best practices, bid and optimization strategies, and campaign objectives
  • Strong understanding of Google Analytics from an e-commerce view. MS Office Suite & Google Drive
  • Effective time management and sense of urgency.
  • Collaborate effectively in a team environment.
  • Hand on experience with Programmatic Advertising is a plus.
  • Google Ads Certified and Facebook Blue Print Certified is a plus.
Read more
UI/UX Engineer
Lahore | Full-time | Job ID: UIX-20-10054
Responsible for gathering user requirements, designing graphical elements and building interface components ultimately creating both functional and appealing features that meet / exceed our customers’ expectations.

Responsibilities will include:

  1. Gather and evaluate requirements in collaboration with product manager and developers
  2. Illustrate design ideas with the team
  3. Design graphic user interface elements, like menus, tabs and widgets
  4. Develop UI mockups and prototypes that clearly illustrate how sites function and look like
  5. Create original graphic designs for software applications, mobile apps, presentations and
  6. line sites
  7. Prepare and present rough drafts to internal teams and key stakeholders.
  8. Identify and trouble shoot UX problems (responsiveness)
  9. Conduct layout adjustments based on user feedback

Requirements:

  • Bachelor’s degree strongly preferred in industry related field.
  • Minimum 1-2 years’ UI/UX design experience for digital or services.

Required Competencies:

  • Professional experience with UI/UX design work for both desktop, online and mobile platforms
  • Working knowledge of; HTML, CSS, JavaScript and Adobe Create Suite.
  • Teamwork capabilities
  • Excellent written and verbal communication skills.
  • Multi-tasking and time-management skills, with the ability to prioritize tasks.
  • Strong attention to detail is essential
Read more
Web Developers
Lahore | Full-time | Job ID: WED-20-10052
We are looking for an experienced Web Developers who will be responsible for the creation and enhancement of web applications. As the role takes into consideration user experience and function, a certain level of both functional domain experience and computer programming is necessary. To be successful in this position, you will be required to demonstrate a detailed knowledge of the industry's best practices in software development, development expertise in back-end technologies and must have a professional track record of effective technical management, information analysis, and experience in latest web technologies.

Responsibilities will include:

  1. Writing efficient codes.
  2. Coding, designing and managing the layout of web applications and suggest enhancements using standard HTML/CSS practices.
  3. Working closely with other web designers and programmers to produce the web applications.
  4. Constantly communicating with other colleagues in the business to develop and deploy their content and ensure that there is a clear establishment of what can be created within the given deadline.
  5. Researching different software programs and maintaining software documentation.
  6. Implementing contingency plans in case the website goes down.
  7. Maintaining, expanding and enhancing the website.
  8. Recommending information technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems, evaluating trends and anticipating requirements.

Requirements:

  • BS degree in Computer Sciences or a related field from well reputed local or a foreign university
  • 4+ years of relevant experience with focus on PHP development

Required Competencies:

  • Extensive hands-on experience of following technologies:
    • HTML, PHP, JavaScript, React JS, Veu.JS
    • Experience with frameworks such as Laravel, CodeIgniter
    • Experience with database systems such as MYSQL and Oracle
  • An understanding of how web applications work including security, session management, and best development practices
  • An experience of hosting platforms such as AWS and its various components
  • Development experience of medium to large scale web development projects
  • GIT knowledge is must
  • Ability to multitask with strict time constraints, budgets and business goals
  • Strong communication skills
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Lead Python Developers
Lahore | Full-time | Job ID: LPD-20-10051
As a Python Lead you will be responsible for Managing end to end delivery of projects, measuring and adhering to defined TATs, allocation of resources and people management.

Responsibilities will include:

  1. Build new products and features through rapid build/measure/learn iterations
  2. Work collaboratively with Design Team, other Developers, and Product Team on high impact projects
  3. Understand user experience and strive to maintain a good experience when developing interfaces
  4. Turn user/customer needs into elegant, user centric designs

Requirements:

  • BS degree in Computer Sciences or a related field from well reputed local or a foreign university
  • 7+ years of relevant experience as Python Developer with at least 2 years’ experience leading a team of engineers

Required Competencies:

  • Advanced proficiency in Python web framework preferably Django
  • Thorough understanding of React.js and its core principles
  • Very good understanding of MySQL database
  • Knowledge of design principals for multi-tenant applications
  • Write code that is cross-platform and cross-device compatible
  • Strong Communicator both in verbal and written form
  • Familiarity with cloud deployments AWS will be an add on
  • Oscar framework understanding is a plus point
  • Elastic search, Mongo DB knowledge is a plus point
  • GIT knowledge is must
Read more
iOS Developer
Lahore | Full-time | Job ID: IOS-20-10050
As an iOS developer you’ll work with engineering team to design and build the next generation mobile applications in a scalable manner.

Responsibilities will include:

  1. Design and build advanced, scalable applications for the iOS platform.
  2. Work with the product and design teams to understand end-user requirements and use cases and translate them pragmatic and effective technical solutions.
  3. Integrate with our backend services (JSON, XML, etc.) to make sure we are delivering a great mobile user experience that is super-fast for end users.
  4. Own end-to-end product modules/features from requirement to going live.
  5. Design and review code, troubleshoot and act as a consultant to team members on technical matters.
  6. Gather requirements by interacting directly with the end users and advocate delightful user experiences.
  7. Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
  8. Unit-test code for robustness, including edge cases, usability, and general reliability.
  9. Use core animation to create engaging motion effects and intuitive interfaces.

Requirements:

  • Minimum Bachelor's Degree in Software Engineering, Computer Science, or equivalent.
  • 3-5 years of iOS application development, with extensive use of Swift, I/O, collections, algorithms and well-known application frameworks.
  • Strong understanding of interactive application development paradigm under iOS, memory management, file I/O, network programming, concurrency and multithreading.
  • Experience in iOS-specific application development and publishing iOS apps in the appstore.
  • Experience of working with ECommerce applications.
  • Experience of working with ride hailing apps would be a plus.

Required Competencies:

  • Good understanding of design patterns.
  • Good understanding of the full mobile development life cycle. Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
  • Experience in working with third-party libraries and APIs.
  • Strong and innovative approach to problem solving and finding solutions. Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution.
  • Excellent communicator (written and verbal, formal and informal).
  • Ability to multi-task under pressure and work independently with minimal supervision.
  • Knowledge of Apple’s design principles and application interface guidelines.
Read more
Head of Product
Lahore | Full-time | Job ID: HPT-20-10053
Head of Product will be managing a team of incredibly talented and collaborative product managers to further design the product offerings. The position requires an experienced individual and an outstanding leader who can help grow the team, drive product strategy, planning, and the execution of Cheetay’s App. This highly visible role partners closely with engineering and commercial teams to craft a compelling vision to drive the full product lifecycle. The successful individual will have proven ability to work across teams and manage dependencies on application and platform teams.

Responsibilities will include:

  1. Lead and grow a team of talented product management professionals including career planning, performance management and exceptional coaching
  2. Manage the product lifecycle and own the product roadmap
  3. Identify, prioritize, and evaluate product initiatives and build the product roadmap
  4. Work closely with Engineering team to align them on the product vision, features & delivery of the product roadmap
  5. Work cross-functionally with Executives, stakeholders and product teams within the company to set the overall vision and strategy for Cheetay App
  6. Coordinate implementation of product and process improvements to deliver amazing customer experiences
  7. Execute on the roadmap and prioritize features designed to satisfy unmet customer needs and emerging challenges
  8. Define, track, and communicate metrics that help understand how well initiatives are meeting objectives
  9. Represent the product team in high-stakes customer, prospect and partner conversations
  10. Track competitive landscape and industry trends and re-adjust as necessary to maintain product differentiation

Requirements:

  • Graduation in Computer Science, Business Studies or Marketing from well reputed local or a foreign university, Post-Graduation will be preferred
  • 10+ years in high-growth, B2B e-commerce or SaaS-based companies with at least 3 years at Head Level position
  • Preferably, the above experience should be inclusive of 4+ years’ work experience of product management
  • Experience building and leading high performing product teams
  • Extensive experience in Agile Methodology
  • Excellent track record with taking products to market and optimizing existing products

Required Competencies:

  • Ability to effectively influence engineering approach and decisions
  • Able to distil product roadmaps into relevant presentations to customers and partners
  • A hands-on, “can do” attitude, and a drive for outcome focused performance
  • Proven ability to analyze reports, dashboards, data, and other tools to make critical decisions and recommendations to help lead the company to achieve its objectives and goals
  • Excellent communicator and can apply effective influencing techniques to gain support for your team’s priorities across leaders and teams in the company
  • Entrepreneurial abilities
  • Team oriented and able to collaborate with other stakeholders within the company to take an idea from conception to launch
  • Innovative ‘out of the box’ thinker
  • Excellent analytical, quantitative & problem-solving skills
  • Excellent Interpersonal & communication skills
Read more
Algorithm Developer
Lahore | Full-time | Job ID: ALD-20-10046
We’re looking for an Algorithm Developer to be part of our Technology team and assist in optimizing business processes by applying Machine Learning approaches. The position will create cost effective scalable systems and develop innovative algorithm solutions.

Responsibilities will include:

  1. Develop statistical models and algorithms to be used in optimizing business processes
  2. Evaluate state-of-the-art statistical modeling and Machine Learning approaches using historical data
  3. Develop prototype solutions in relevant frameworks and/or working with developers to produce end-user tools
  4. Create cost effective scalable systems and develop innovative algorithm solutions
  5. Research on algorithm improvements and implement data processing.
  6. Data Acquisition, Cleaning, and Transformation

Requirements:

  • Minimum Bachelor's Degree in Software Engineering, Computer Science, Mathematics, Statistics, or equivalent. Masters or PhD. Degree in Statistics, Data Science or similar would be a plus
  • Strong background in mathematics and statistics
  • 4-12 years of Relevant experience as Data Analyst, Data Scientist or Algorithm Developer
  • Relevant experience with statistical programming languages, such as R, SAS, Python (NumPy/SciPy) or MATLAB
  • Experience with Machine Learning algorithms, Probabilistic Models, and general statistical modeling approaches
  • Hands-on experience using structured and unstructured data
  • Hands-on experience with machine learning algorithms for regression, classification, and clustering

Required Competencies:

  • Sound knowledge of routing, graph theory and optimization algorithms
  • Strong ability to analyze user requirements and build systems according to business specifications
  • Hands-on knowledge of machine learning is a plus
  • Exceptional analytical, conceptual, and problem-solving abilities with attention to detail
  • Strong written and oral communication skills
  • Ability to multi-task and work on for several different projects
Read more
Chief Marketing Officer
Lahore | Full-time | Job ID: CMO-20-10045
We’re looking for Chief Marketing Officer who we see as a highly accomplished marketer with a passion for E-Commerce business and analytics. The position is responsible to identify compelling and impactful strategies that drive the company’s sales initiatives forward.

Responsibilities will include:

  1. Implement the company’s marketing strategy and own the marketing budget
  2. In charge of achieving aggressive revenue and profit goals across all digital channels
  3. Directly responsible for conceiving and implementing successful marketing campaigns from channel, to ad unit, to landing page, to purchase experience, to lifetime value across all viable channels
  4. Directly responsible for tracking and improving key ecommerce subscription metrics: CAC, LTV, Churn, Payback Period, etc.
  5. Bring strong analytical, big-picture thinking and leadership skills to develop marketing campaigns aimed at increasing loyalty, customer retention and the lifetime value of the customer. These programs must be delivered to the customer through the right channels, at the right time, with the best message to gain the desired results. The programs and campaigns should be tested and measured at critical stages to ensure maximum results
  6. Increase and maximize cross-sell and upsell opportunities designed to increase the average sale per customer while growing and improving subscription enrolment
  7. Present and effectively communicate marketing strategy to the executive team and the board
  8. Evolve and enhance the company’s analytics and split-testing capabilities by using current tools and implementing new tools that will help identify critical information used to drive business decisions. Tools include, but are not limited to, platforms, data sources, and attribution models

Requirements:

  • Post Graduate in Marketing or related discipline from a well reputed local preferably a foreign university
  • 10+ years of experience required in high-growth, B2B e-commerce or SaaS-based companies

Required Competencies:

  • Established track record in spearheading successfully integrated product launches with measurable results
  • Strong analytical skills and passion for analyzing products, competitors, and market dynamics. Can quickly synthesize disparate data into a ‘position’ and craft messaging that connects with a diverse audience of stakeholders; including customers and executives
  • Demonstrated ability to dive into a product and become a champion and promote features, use cases, and value propositions to customers
  • A hands-on, “can do” attitude, and a drive for outcome focused performance
  • Proven ability to analyze reports, dashboards, data, and other tools to make critical decisions and recommendations to help lead the company to achieve its objectives and goals
  • Demonstrated leadership skills, both in building teams and influencing company direction
  • Entrepreneurial abilities
  • Passionate about customer success and technologies that impact companies and their customers
  • Innovative ‘out of the box’ thinker
  • Dynamic individual
  • Excellent Interpersonal & communication skills
Read more
Technical Support Engineer
Lahore | Full-time | Job ID: TSE-20-10044
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our internal customers. You will diagnose and troubleshoot software and hardware problems and help related stakeholders install applications and programs.

Responsibilities will include:

  1. Evaluate and prioritize technical support cases
  2. Act as the support issues liaison between engineering team and internal customers/stakeholders
  3. Communicate and solve internal customers' problems via phone, email, live chat and face-to-face meetings
  4. Work with all internal groups, including customer support, operations, engineering, marketing
  5. Manage technical support tickets
  6. Coordinate with the engineering team for timely resolution of support issues

Requirements:

  • 4 years of experience as a Technical Support Engineer or similar role
  • BS degree in Information Technology, Computer Science or equivalent

Required Competencies:

  • Ability to work under pressure
  • Ability to prioritize tasks based on urgency and importance
  • Motivation to learn new skills and technologies
  • Good understanding of Web Services, API and IP based protocols
  • Understanding Unix/Linux environment
  • Understanding of MySQL/PostgreSQL or other database systems
  • Understanding/Experience in programming languages (Python, Javascript)
  • Critical thinker and problem-solving skills
  • Good time-management skills
  • Great interpersonal and communication skills
Read more
Product Manager
Lahore | Full-time | Job ID: PMT-20-10043
We are looking for an experienced Product Manager who is passionate about building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the Cheetay’s vision and strategy.

Responsibilities will include:

  1. Responsible for innovation and end-to-end launch of products.
  2. Collaborates with partners and customers to co-develop a roadmap and drive products and features from concept to launch in a fast-paced environment.
  3. Works with cross-functional teams and various stakeholders, including analytics, design/user experience, engineering, and category teams.
  4. Turns data insights into products with actionable outcomes to the ultimate customer.
  5. Works in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks.
  6. Partners with stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization.
  7. Develops, owns, and executes product roadmap.
  8. Works with user-focused departments to define the self-service user experience, support, and monitoring for customers.
  9. Partners with sales departments to define the user experience for internal Cheetay users, including content, operations, support and monitoring.
  10. Translates product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria.
  11. Prioritizes and maintains the sprint backlog for assigned products, balancing the requirements of stakeholders.
  12. Leads the product functional design process based on an intimate knowledge of the users and technology.
  13. Defines and executes go-to-market plan, working to ensure that product management, marketing, and sales have what they need to be successful.
  14. Develops and maintains appropriate tracking and reporting of product performance post-launch to evaluate future investment.

Requirements:

  • Bachelor’s degree and 3 years of product or project development experience
  • At least 1 year of experience in Product Management and/or Product Development
  • Proven track record of delivering data driven products or solutions with a customer-first mindset
  • Established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, understanding of Agile principles
  • Experience with logistics, delivery, or e-commerce related products would be a bonus.

Required Competencies:

  • Balance of technical knowledge and business acumen
  • Customer first, data-driven mindset
  • Proactive, self-starter with excellent project management skills and ability to manage multiple tasks effectively
  • Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment
  • High degree of organization, individual initiative, and personal accountability
Read more
Supply Lead
Islamabad | Full-time | Job ID: SLS-20-10040
We are looking for candidates having the ability to lead a team with exceptional communication and leadership skills. Those who are passionate, good with their leadership skills and are liked to be challenged can apply for the position.

Responsibilities will include:

  1. Responsible for making strategies and policies.
  2. Communications, planning, managing fleet and its growth.
  3. Lead team working on hiring and sustainability of riders.
  4. Responsible for entire city supply operation.
  5. Preparation of performance reports.
  6. To manage programs for rider acquisition and retention.
  7. Training programs for the riders.
  8. To resolve department and rider issues.

Requirements:

  • Minimum Graduate or preferably Post Graduate
  • At least 3 - 4 year of relevant field work experience is required.

Required Competencies:

  • Fluent in both English and Urdu
  • Must be self-driven, organized and reliable
  • Leadership skills
Read more
Supply Associate
Gujranwala | Full-time | Job ID: SAS-20-10041
We are looking for candidates having the ability to built a team with exceptional communication and leadership skills. Those who are passionate, good with their administrative skills and are liked to be challenged can apply for the position.

Responsibilities will include:

  1. To handle recruitment of riders in the city
  2. Training of the riders.
  3. Lead a team of riders.
  4. To resolve rider queries.
  5. Optimizing and overseeing delivery operations to ensure efficiency
  6. Ensure availability of riders accordingly
  7. Maintain riders data, their activity report that must be accurate, well organized, and up-to-date

Requirements:

  • Minimum Graduate or preferably Post Graduate
  • At least 2 year of relevant field work experience is required

Required Competencies:

  • Fluent in both English and Urdu
  • Must be self-driven, organized and reliable
Read more
Sales Rep – Food
Multan | Full-time | Job ID: SAF-20-10027
Those who are passionate, good with their communication skills and are liked to be challenged while at work are the ones we’re looking for the position of Sales Rep – Food.

Responsibilities will include:

  1. To visit the field regularly within the city to meet with the partners
  2. Collection of accurate & verified segment partner contact details
  3. Represent Cheetay with excellent communication that it portrays a positive image of the company on the segment partners
  4. Develop new clients through market research & penetration
  5. Maintain sales activity report that must be accurate, well organized, and up-to-date

Requirements:

  • Minimum Graduate or preferably Post Graduate
  • At least 1 year of relevant field work experience is required, but fresh graduates are also encouraged to apply

Required Competencies:

  • Fluent in both English and Urdu
  • Must possess own conveyance
  • Must be self-driven, organized and reliable
Read more
Sales Rep – Now Commerce
Gujranwala | Full-time | Job ID: SNF-20-10028
Those who are passionate, good with their communication skills and are liked to be challenged while at work are the ones we’re looking for the position of Sales Rep – Food.

Responsibilities will include:

  1. To visit the field regularly within the city to meet with the partners
  2. Collection of accurate & verified segment partner contact details
  3. Represent Cheetay with excellent communication that it portrays a positive image of the company on the segment partners
  4. Develop new clients through market research & penetration
  5. Maintain sales activity report that must be accurate, well organized, and up-to-date

Requirements:

  • Minimum Graduate or preferably Post Graduate
  • At least 1 year of relevant field work experience is required, but fresh graduates are also encouraged to apply

Required Competencies:

  • Fluent in both English and Urdu
  • Must possess own conveyance
  • Must be self-driven, organized and reliable
Read more
Art Director
Lahore | Full-time | Job ID: ADB-20-10038
We are seeking an Art Director to join our growing team. The Art Director will help to bring the Cheetay brand to life across all user touch points—from campaign design and social media, to evolving our overall visual guidelines. This role reports into the Creative Director.

Responsibilities will include:

  1. Maintain and advance Cheetay’s visual brand by enforcing brand guidelines across departments, and continuously explore new ways to enhance those guidelines
  2. Art a daily flow of digital stories to make them clickable, memorable and distinctly Cheetay
  3. Track and oversee creative design KPIs to ensure the high traffic and engagement performance on relevant content
  4. Support the Creative Director in the smooth running of the Creative Team by managing and mentoring junior team members and freelance designers; providing direction and taking responsibility for finished projects
  5. Ensure adherence to current processes, identifying opportunities for continuous improvement, and proposing and creating processes and tools to support design operations
  6. Work in a detail-oriented fashion, delivering high-quality projects according to initial specs and requirements on time and on budget

Qualifications:

  • Bachelor’s degree in fine art, graphic design, or similar discipline
  • 5+ years graphic design and art direction experience
Skills and Requirements:
  • Be immersed and knowledgeable in design culture, current and past
  • A strong balance of identity, typography, layout, and illustration design skills
  • An open, positive and collaborative communication style
  • A solutions-oriented mentality
  • Genuine ability to collaborate and contribute to a team effort but also to work independently to deliver on individual responsibilities
  • Ability to work quickly and efficiently under pressure
  • Ability to handle multiple projects at the same time
  • Deep knowledge of and familiarity with Adobe Creative Cloud Products
  • Strong desire to develop creatively and push Cheetay’s visual brand forward
  • UX/UI Experience is a plus
Read more
SEO Specialist
Lahore | Full-time | Job ID: MKT-20-10038
We are seeking a Senior SEO Specialist with 5+ years hands-on experience to join our fast-paced, growing organization. We are looking for a driven, energetic and enthusiastic individual, looking to grow rapidly into a management role. The ideal candidate will possess advanced skills and understanding and knowledge of search optimization. If you like to be challenged intellectually, and have a passion for all things search, get in touch. This is a great time to join our agency and the potential for career progression is endless. We are looking for the right person, with the right attributes to grow with us.

Responsibilities will include:

  1. Generate reports and make strategy according to that
  2. Monitoring, analyzing and implementing online market trends
  3. Implementing CRO strategies to client website and breakthrough new opportunities
  4. Monitor brand’s online performance (read analytics and recommend action plan) as well as competitors’ online activity
  5. Optimize content for maximum visibility and performance in search engines
  6. Source opportunities with excellent potential for search traffic
  7. Maintain up-to-date knowledge in the latest digital SEO techniques and communicate ideas to the team
  8. Report on the use and performance of SEO tools and deliver day to day optimization
  9. Carry out competitor analysis keeping an eye on what they do well and how this could be introduced into own strategy
  10. Keep abreast of best practice SEO and embed them in all strategies
  11. Optimize technical SEO across a range of digital platforms
  12. Working closely with manager / director to formulate SEO roadmaps and strategies, contribute to pitches and review campaign performance

Requirements:

  • Experience: 5+ years’ experience of search optimization
  • Education: At least Bachelor’ Degree in the related field

Required Competencies:

Google Marketing Tools
  • Google Analytics & Google Tag Manager Certified
  • Experience of using content management systems and analytics/reporting tools
  • Analytical thinking with strong marketing skills
  • Perform large-scale optimization and statistical analysis in areas of Digital and Social Analytics
  • Aware of Tracking best practices
  • Ability to develop management reports in a clear and insightful format, specifically telling story from a large data set
  • Analytical skills and understanding of campaign measurement/attribution techniques
  • Advanced Reporting skills
Search Engine Marketing & Optimization
  • Strong previous experience in an SEO / SEM role
  • Proven experience as a PPC Manager ( key focus on Search, Display & Dynamic Ads)
  • Be able to demonstrate your role in search traffic growth from a current/previous position
  • Expert knowledge and a desire to stay ahead with latest developments
  • A functional level of understanding of core web technologies, such as HTML, PHP, .NET, CSS, JavaScript
  • An understanding of the following tools would be highly beneficial: Google Analytics, Google Search Console, Search Metrics, SEMRush, Ahrefs & Ranking Tools (AWR, Moz, etc.)
  • Knowledge of optimizing all aspects of on-page
  • Skilled in analyzing keyword search terms
  • Google Adwords certified (Search Advertising, Display Advertising, Video Advertising, Google Analytics)
  • Advanced Reporting skills
  • A/B testing to increase the efficiency of managed PPC campaigns to attract targeted demographic, increase leads/conversions, expand reach or other goals
  • Skilled at App Store optimization and various strategies to boost app user acquisition & discovery
  • Having past e-commerce experience as an SEO would be a big plus
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Customer Service – Shift Leads
Lahore | Full-time | Job ID: CSL-20-10335
We are looking for competent Shift Leads to organize and direct the staff of our contact center. You will be responsible for assessing their work and give them feedback to maximize performance. An excellent shift lead must have customer service and supervisory experience. The ideal candidate must possess great communication skills and be able to lead and motivate. You will be organized and reliable as well as results-oriented.

The goal is to achieve excellent performance from your team that will bring sustainable business growth.

Responsibilities will include:

  1. Assist in the formulation of targets for individuals and teams
  2. Assist/coordinate with HR in hiring and onboarding of new employees
  3. Answer questions from staff and provide guidance and feedback
  4. Anticipate escalation and take over calls when needed
  5. Devise ways to optimize procedures and keep staff motivated
  6. Measure performance with key metrics such as call abandonment, calls waiting etc.
  7. Ensure adherence to policies for attendance, established procedures etc.
  8. Keep management informed on issues and problems
  9. Prepare monthly/annual results and performance reports

Requirements:

  • Proven experience as call center lead or similar supervisory position
  • Experience in customer service is essential
  • Proficient in both Urdu & English
  • Working knowledge of MS Office
  • Tech savvy with knowledge of telephone equipment and relevant computer programs
  • Knowledge of performance evaluation procedures
  • Outstanding communication and negotiation abilities
  • A results-oriented approach
  • Excellent organizational and leadership skills
  • Ability to work under pressure
  • University graduate

Required Competencies:

  • Fluent in both English and Urdu
  • Must be self-driven, organized and reliable
Read more
Customer Services Representative
Lahore | Full-time | Job ID: CSR-20-10034
We are looking for candidates with exceptional communication skills, with great customer service skills and the ability to moderate online and offline conversations with our customers. Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.

Responsibilities will include:

  1. Maintaining a positive, empathetic and professional attitude toward customers at all times.
  2. Responding promptly to customer inquiries.
  3. Communicating with customers through various channels.
  4. Acknowledging and resolving customer complaints.
  5. Knowing our services inside and out so that you can answer questions.
  6. Processing / Assigning orders as per business requirement
  7. Keeping records of customer feedback , comments and complaints.
  8. Communicating and coordinating with colleagues as necessary.
  9. Providing feedback on the efficiency of the customer service process.
  10. Ensure customer satisfaction and provide professional customer support

Requirements:

Minimum Qualifications:

  • Intermediate / A-Level

Minimum Experience:

  • 1 year experience.

Job Specific Skills:

  • Exceptional communication skills
  • Experience in customer services
  • Good in computer handling

Behavioral Skills:

  • Strong communication
  • Quick decision making
  • Problem solving skills
  • Passionate
  • Innovative
  • Interpersonal skills
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Lead City Account Management
Islamabad | Full-time | Job ID: AMF-20-10024
We are currently looking for energetic individuals to join our Commercial Team to nurture the Key Accounts management and to lead the team of account managers.

Responsibilities will include:

  1. Managing & Leading the City’s Account Management Team and to look after the onboarding of restaurants
  2. To impart necessary Trainings to the account managers for improving their performance and impact
  3. Analysis and identification of upcoming needs and opportunities
  4. Recurring monitoring of the key account relationships and overseeing related arrangements in coordination with cross-functional team
  5. Coordinate with cross functional teams to ensure that the partners get the best experience of doing business with us
  6. Prepare reports on Commercial Metrics, Operational Metrics, Product Mix, Marketing Campaigns etc
  7. Forecast and track key account Metrics (e.g. monthly & quarterly sales results and annual forecasts)
  8. Responsible for designing exclusive marketing campaigns, partnerships & co branding activities.
  9. Ensure monthly growth in business orders and revenue from the key vendors
  10. Additional tasks/projects as they arise

Requirements:

  • Experience: 3-5 years of relevant field work experience
  • Education: Minimum Graduate or preferably Post Graduate

Required Competencies:

  • Excellent communication and negotiation skills
  • Must Be willing for Field work
  • Must be fluent in English
  • Emotionally intelligent to curb work pressures
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